Shop Confidently with Orchard
Shipping & Returns
We keep shipping and returns simple and transparent. Below, you’ll find answers to the most common questions about where we ship, how we ship, and how we handle returns and exchanges.
Shipping questions
Where do you ship?
We currently ship anywhere within the United States.
How much does shipping cost?
We offer flat-rate shipping on all orders, with free shipping available when you reach the order minimum shown in your cart.
How long will it take to receive my order?
Orders typically ship within 1-2 business days. Standard shipping takes 3-6 business days depending on your location. You’ll receive tracking information as soon as your order ships.
Do you offer expedited shipping?
Yes. Expedited shipping options are available at checkout.
What if my package is delayed, lost, or arrives damaged?
If there’s an issue with your shipment, please reach out and our team will assist you promptly.
Returns questions
What is your return policy?
We want you to be completely happy with your purchase. If something didn’t meet your expectations, you can return it within 30 days of delivery for a refund or exchange.
Our return policy is designed to make sure every customer ends up with products they trust and love. Let us know what went wrong and we’ll make it right!
How do I start a return?
Contact us with your order number and a quick note. We’ll guide you through the process and send you a prepaid return label.
Do I have to pay for return shipping?
No. Return shipping is free for all domestic orders.
Customer Care
For all customer inquiries including both international and domestic orders, you can contact us through email at hello@orchardhome.com or by phone (207) 800-0500. Our business hours are Monday to Friday 9am to 5pm ET, excluding holidays.