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Frequently Asked Questions

Orchard is built on clean thinking – find helpful information about our products, ingredients, usage, and more below. Still have a question? Please reach out any time!

General Product Questions

What makes Orchard different from other "eco" detergents?

Orchard combines high-performance cleaning with ingredient integrity. We use safe, plant-based components – no synthetic fragrance, no dyes, and no harsh preservatives. Unlike some brands that lean on vague “eco” language, we’re committed to full transparency – no greenwashed labels or half-claims that don’t hold up to scrutiny.

Do you offer both scented and unscented options?

Yes. Our unscented formulas contain no fragrance whatsoever. Our scented options use only pure essential oils – never synthetic fragrance or additives.

Is Orchard safe for all washing machines?

Yes, our detergent is compatible with all machines, including high-efficiency (HE) washers.

How many loads per pouch?

Our detergent is ultra-concentrated, which means you get more washes per pouch compared to most traditional detergents. While we provide an estimated load range on each product page, actual results may vary
depending on your machine type, load size, and soil level.

How to use Orchard

How much should I use per load?

One tablespoon (1 scoop) is enough for a standard load in HE washing machines. Heavily soiled laundry may require slightly more.

Where do I put Orchard laundry powder in my washing machine?

Orchard’s laundry powder is easy to use, but if you’re switching from liquid detergent, there are a few things to know:

  1. Use the Main Wash compartment
    If your washer has a detergent tray with labeled sections (e.g. “Main Wash,” “Pre-Wash,” “Softener”) Orchard powder should go in the Main Wash compartment for standard loads, or place it directly into the drum before loading clothes, both methods work well.
  2. Using a Pre-Wash cycle?
    Add up to one full scoop of powder to the Pre-Wash compartment of the detergent tray or directly into the drum. Then, add your regular full scoop to the Main Wash tray as usual. This ensures detergent is present during both phases of the cycle. If you only add powder to the drum and run a pre-wash, it may rinse away before the main cycle begins.
  3. HE (High Efficiency) front-loading machines:
    Most HE washers are set up for liquid detergent by default and include a removable or adjustable insert in the tray. If using powder, that insert may need to be removed or repositioned – check your machine’s manual to be sure the powder dispenses properly.
Do I need to use hot water for it to work?

Nope. Orchard is designed to work in cold, warm, or hot cycles.

Does this come with a measuring scoop?

Yes! Your scoop is included with every pouch but sometimes settles to the bottom during shipping – just give the bag a gentle shake or feel around inside. Each scoop holds 1 tablespoon (15ml), which is the perfect amount for regular loads in HE (high-efficiency) front-loading machines. Our scoops are made from recycled materials and can be recycled with your other household plastics through most municipal programs.

Can't find yours or need a replacement? Just reach out and we'll send you a new one!

Can I use Orchard in any kind of washing machine?

Yes. Orchard works in all washer types, including high-efficiency (HE), front-loading, and top-loading machines.

Do you offer laundry pods?

Yes – our pods use the same clean formula in a convenient pre-measured format. Perfect for guests, travel, and shared laundry spaces.

Ingredients & Safety

What ingredients are in Orchard detergent?

We use a transparent list of plant- and mineral-based ingredients including sodium carbonate, sodium percarbonate, enzymes, and alkyl polyglucoside. You can view our full ingredient glossary here.

What ingredients do you NOT use?

We never use synthetic fragrance, dyes, phosphates, optical brighteners, SLS/SLES, or preservatives like MI/MIT.

How do enzymes make Orchard more effective?

Our enzyme blend targets the toughest organic stains that regular surfactants can't handle alone. These bio-based enzymes break down proteins (like blood and sweat), starches (from food spills), and fats (from oils and body soil) at the molecular level, so they rinse away completely instead of just getting pushed around.

It's like having a specialized cleaning product for every type of mess, which is why Orchard outperforms leading brands on 15 different stain types in comparison testing.

Are your essential oils safe?

Yes. Our essential oils are used in low, rinse-off concentrations and individually listed on our site with safety ratings from EWG.

Skin, Baby & Pet Sensitivities

Is Orchard safe for babies?

Yes. Our unscented formula is free of allergens, dyes, and harsh chemicals – ideal for baby clothes and cloth diapers.

Can I use this for pet laundry?

Absolutely. Our detergent contains no lingering fragrance or irritants, making it perfect for pet bedding and blankets.

What about people with eczema or sensitive skin?

Orchard is made for sensitive skin. We leave out common irritants like synthetic fragrance, SLS/SLES, and artificial preservatives. Our formula has no dyes, no harsh residues, and is considered dermatologist-friendly based on ingredient profile and sensitive-skin testing. It rinses clean and is tested on sensitive loads like baby clothes and workout gear. If you're switching from a conventional detergent, give your laundry a few washes to fully clear old residues.

Why doesn’t the scent linger after the laundry dries?

Our scented formulas use only 100% natural essential oils – no synthetic perfumes or fragrance extenders. You may notice the scent when opening the package, adding it to the wash, or transferring wet laundry to the dryer. That’s normal. Natural fragrances are more subtle and tend to fade after drying because they aren’t chemically engineered to “stick” to fabric. While they don’t leave a long-lasting scent, they leave your laundry truly clean without masking residue or artificial fragrance.

Sustainability & Packaging

Is your packaging recyclable?

Yes. Our detergent comes in pouches that may be recycled with standard household plastic in many areas. Check local guidelines to confirm.

Do you use plastic at all?

Our powder pouches use significantly less plastic than traditional detergent packaging and are designed to reduce waste while maintaining durability.

Are your products vegan and cruelty-free?

Yes. No animal testing. No animal-derived ingredients. Ever.

What plants are your ingredients derived from?

Many of our ingredients come from renewable plant sources:

  • Glucose (from corn or potatoes) – used in our sugar-based surfactants (APG)
  • Coconut oil or palm kernel oil – source of fatty alcohols in surfactants (APG)
  • Citrus fruits – provide essential oils like lemon and grapefruit
  • Chamomile and lavender flowers – used for botanical fragrances

Our formulations also include mineral-based components like washing soda and oxygen bleach, which are not plant-derived but are naturally occurring.

Troubleshooting & Tips

What if my laundry still smells?

Try increasing the dosage slightly or adding oxygen bleach for tough odors. Cold water washes may also benefit from an extra rinse.

What about hard water?

Hard water can interfere with detergent performance. Orchard includes water-softening agents like sodium citrate and MGDA to help combat mineral buildup and ensure consistent cleaning. Some customers also use a small amount of white vinegar in the rinse cycle (via the fabric softener compartment) to help resolve mineral residue in hard water zones.

Can I combine Orchard detergent with other boosters?

Yes. We recommend our oxygen bleach for extra whitening and deep cleaning as needed. Avoid mixing with other commercial detergents.

Is powder harder to use than liquid?

Not at all. Our powder is ultra-concentrated, so one small scoop is all you need. It dissolves easily in any machine, works in all water temperatures, and avoids the plastic jugs and added water weight of traditional liquid detergent – making it a lighter, lower-waste option that’s easy to store and measure.

Shipping & Returns

We ship anywhere in the United States with flat-rate shipping and free shipping available when you reach the minimum order shown in your cart. Orders typically ship within 1-2 business days, and we offer a 30-day return policy because we want you to be completely happy with your purchase.

For complete details on shipping options, delivery timeframes, return procedures, and our satisfaction guarantee, visit our dedicated page.

Customer Care

For all customer inquiries including both international and domestic orders, you can contact us through email at hello@orchardhome.com or by phone (207) 800-0500.

Our business hours are Monday to Friday 9am to 5pm ET, excluding holidays.